General Terms and Conditions (GTC)
Radwelt.store GmbH & Co. OHG
Heeresbergstr. 1
07549 Gera (hereinafter: Radwelt.store)
1. Scope of application
The following terms and conditions apply to all orders placed via our online shop.
Our delivery area is Germany.
By clicking on the button "PAYABLE ORDER", the customer submits a binding offer to purchase the product(s) in the shopping basket and agrees to the validity of these General Terms and Conditions.
The order confirmation automatically generated after the order has been sent does not yet constitute acceptance of the customer's offer. A contract with Radwelt.store is only concluded by the declaration of acceptance by Radwelt.store, which is sent by a separate e-mail (order confirmation or dispatch confirmation).
The acceptance by Radwelt.store takes place within a maximum of five working days from receipt of the customer's order. If no declaration of acceptance is made within this period, the customer's order has not been accepted. Radwelt.store will inform the customer of the non-acceptance by e-mail.
3. Contract language, contract text storage
The language available for the conclusion of the contract is German. We save the contract text and send you the order data and our GTC by e-mail. You can view the contract text in our customer login.
4. Delivery conditions
In addition to the indicated product prices, shipping costs will be added. You can find out more about the shipping costs in the offers. You generally have the option of collecting your order from our stores. The opening hours and contact details can be found on the respective store page. Please inform at least two working days before your collection so that we can make the goods available from our warehouse. We do not deliver to packing stations.
5. Payment
The following payment methods are available in our shop:
Prepayment
If you select prepayment, we will provide you with our bank details in a separate email and deliver the goods after receipt of payment.
Prepayment
If you select prepayment, we will provide you with our bank details in a separate email and deliver the goods after receipt of payment.
Credit card
When you place your order, you also send us your credit card details. After you have been legitimised as the legitimate cardholder, we will immediately after the order Your credit card company to initiate the payment transaction. The payment transaction will be carried out automatically by the credit card company and your card will be debited.
When you place your order, you also send us your credit card details. After you have been legitimised as the legitimate cardholder, we will immediately after the order Your credit card company to initiate the payment transaction. The payment transaction will be carried out automatically by the credit card company and your card will be debited.
PayPal / PayPal Plus
As part of the PayPal / PayPal Plus payment service, we offer you various payment methods as PayPal services. You will be redirected to the website of the online provider PayPal. There you can enter your payment details, confirm the use of your data by PayPal and the payment instruction to PayPal. If you have selected the PayPal payment method, you must be registered there or register first and legitimise yourself with your access data in order to be able to pay the invoice amount. The payment transaction will be carried out automatically by PayPal immediately after confirmation of the payment instruction. You will receive further instructions during the order process. If you have selected the credit card payment method, you do not need to be registered with PayPal in order to pay the invoice amount. The payment transaction will be carried out by your credit card company at the request of PayPal immediately after confirmation of the payment instruction and after you have been legitimised as the legitimate cardholder and your card will be charged. You will receive further instructions during the order process. If you have selected the direct debit payment method, you do not need to be registered with PayPal in order to pay the invoice amount. By confirming the payment instruction, you issue PayPal with a direct debit mandate. You will be informed by PayPal about the date on which your account will be debited (so-called prenotification). By submitting the direct debit mandate immediately after confirmation of the payment instruction, PayPal requests its bank to initiate the payment transaction. The payment transaction is carried out and your account is debited. You will receive further instructions during the order process. If you have selected the invoice payment method, you do not need to be registered with PayPal in order to pay the invoice amount. After a successful address and credit check and submission of the order, we will assign our claim to PayPal. In this case, you can only make payment to PayPal with debt-discharging effect. In addition to our General Terms and Conditions, PayPal's General Terms and Conditions and Privacy Policy apply to payment processing via PayPal. Further information and PayPal's full terms and conditions for purchasing on account can be found here: https://www.paypal.com/de/webapps/mpp/ua/pui-terms?locale.x=de_DE.
As part of the PayPal / PayPal Plus payment service, we offer you various payment methods as PayPal services. You will be redirected to the website of the online provider PayPal. There you can enter your payment details, confirm the use of your data by PayPal and the payment instruction to PayPal. If you have selected the PayPal payment method, you must be registered there or register first and legitimise yourself with your access data in order to be able to pay the invoice amount. The payment transaction will be carried out automatically by PayPal immediately after confirmation of the payment instruction. You will receive further instructions during the order process. If you have selected the credit card payment method, you do not need to be registered with PayPal in order to pay the invoice amount. The payment transaction will be carried out by your credit card company at the request of PayPal immediately after confirmation of the payment instruction and after you have been legitimised as the legitimate cardholder and your card will be charged. You will receive further instructions during the order process. If you have selected the direct debit payment method, you do not need to be registered with PayPal in order to pay the invoice amount. By confirming the payment instruction, you issue PayPal with a direct debit mandate. You will be informed by PayPal about the date on which your account will be debited (so-called prenotification). By submitting the direct debit mandate immediately after confirmation of the payment instruction, PayPal requests its bank to initiate the payment transaction. The payment transaction is carried out and your account is debited. You will receive further instructions during the order process. If you have selected the invoice payment method, you do not need to be registered with PayPal in order to pay the invoice amount. After a successful address and credit check and submission of the order, we will assign our claim to PayPal. In this case, you can only make payment to PayPal with debt-discharging effect. In addition to our General Terms and Conditions, PayPal's General Terms and Conditions and Privacy Policy apply to payment processing via PayPal. Further information and PayPal's full terms and conditions for purchasing on account can be found here: https://www.paypal.com/de/webapps/mpp/ua/pui-terms?locale.x=de_DE.
SOFORT bank transfer
After placing your order, you will be redirected to the website of the online provider SOFORT Überweisung online provider. In order to be able to pay the invoice amount via SOFORT Überweisung, you must Have an online banking account with a PIN/TAN procedure that is authorised for participation in SOFORT Überweisung PIN/TAN procedure, legitimise yourself accordingly and confirm the payment instruction to us confirm the payment instruction to us. You will receive further instructions during the order process. The payment transaction will carried out immediately afterwards by SOFORT Überweisung and your account will be debited.
After placing your order, you will be redirected to the website of the online provider SOFORT Überweisung online provider. In order to be able to pay the invoice amount via SOFORT Überweisung, you must Have an online banking account with a PIN/TAN procedure that is authorised for participation in SOFORT Überweisung PIN/TAN procedure, legitimise yourself accordingly and confirm the payment instruction to us confirm the payment instruction to us. You will receive further instructions during the order process. The payment transaction will carried out immediately afterwards by SOFORT Überweisung and your account will be debited.
Amazon Pay
During the ordering process, you will be redirected to the website of the online provider Amazon before completing the Order process in our online shop. To complete the order process via Amazon process and pay the invoice amount via Amazon, you must be registered there or first register first register and legitimise yourself with your access data. There you can select the delivery address stored delivery address and payment method, authorise the use of your data by Amazon and Amazon and confirm the payment instruction to us. You will then be redirected to our online shop Shop, where you can complete the order process. Immediately after placing the order, we will ask Amazon to initiate the payment transaction. The Payment transaction is carried out automatically by Amazon. You will receive further instructions during the order process.
During the ordering process, you will be redirected to the website of the online provider Amazon before completing the Order process in our online shop. To complete the order process via Amazon process and pay the invoice amount via Amazon, you must be registered there or first register first register and legitimise yourself with your access data. There you can select the delivery address stored delivery address and payment method, authorise the use of your data by Amazon and Amazon and confirm the payment instruction to us. You will then be redirected to our online shop Shop, where you can complete the order process. Immediately after placing the order, we will ask Amazon to initiate the payment transaction. The Payment transaction is carried out automatically by Amazon. You will receive further instructions during the order process.
Instalment purchase
In cooperation with the online service provider Paypalplus, we offer you the option of buying in instalments Instalment purchase. The prerequisite is a successful address and credit check. For the Payment processing - in addition to our GTC - the GTC and the privacy policy of Paypalplus apply Paypalplus. Further information and the complete terms and conditions of Paypalplus for hire purchase can be found Here: https://www.paypal.com/de/webapps/mpp/ua/legalhub-full
In cooperation with the online service provider Paypalplus, we offer you the option of buying in instalments Instalment purchase. The prerequisite is a successful address and credit check. For the Payment processing - in addition to our GTC - the GTC and the privacy policy of Paypalplus apply Paypalplus. Further information and the complete terms and conditions of Paypalplus for hire purchase can be found Here: https://www.paypal.com/de/webapps/mpp/ua/legalhub-full
easyCredit instalment purchase
Supplementary General Terms and Conditions for easyCredit instalment purchases (as at: March 2024)
1. Scope of application
The following supplementary General Terms and Conditions (hereinafter "GTC") apply between you and the merchant (hereinafter "we" or "us") for all contracts concluded with us in which the easyCredit invoice purchase (hereinafter easyCredit invoice) or the associated free payment deferral is used.
In the event of a conflict, the GTC take precedence over any other general terms and conditions that we use.
easyCredit invoice is only possible for customers who are consumers in accordance with §13 BGB and have reached the age of 18 .
2. easyCredit invoice
With the support of TeamBank AG Nürnberg, Beuthener Straße 25, 90471 Nürnberg (hereinafter referred to as TeamBank AG), we provide you with easyCredit invoice as an additional payment option for your purchase.
We reserve the right to check your creditworthiness. For further details, please refer to the easyCredit invoice data protection notice in the order section. If it is not possible to use easyCredit invoice due to insufficient creditworthiness or because the merchant turnover limit has been reached, we reserve the right to offer you an alternative payment option.
The contract for easyCredit invoice is concluded between you and us. There is no payment, but with easyCredit invoice you decide in favour of a free deferral of payment of the purchase price. You do not have to pay for the goods immediately upon receipt; payment is due 30 days after delivery on the first of the next month. We reserve title to the goods until the purchase price has been paid in full. The purchase price claims arising from the use of easyCredit invoices are assigned by us to TeamBank AG within the framework of an ongoing factoring agreement. Payments from you can only be made to TeamBank AG with debt-discharging effect. Apart from the general trade supervisory authority, we are not subject to any supervision by a supervisory authority. You can address complaints to us by letter or e-mail.
3. easyCredit invoice by SEPA direct debit
With the SEPA direct debit mandate issued with the easyCredit invoice, you authorise TeamBank AG to collect the payments to be made by easyCredit invoice from your current account specified in the order process at the credit institution specified there by means of a SEPA direct debit .
The direct debit will be collected at the earliest on the date specified in the pre-notification/advance notice. A later, more timely collection can take place.
If the purchase price is reduced between the pre-notification and the due date (e.g. through credit notes), the amount debited may differ from the amount stated in the pre-notification .
You must ensure that your current account has sufficient funds at on the due date. Your bank is not obliged to honour the direct debit if there are insufficient funds in your current account.
If a direct debit is returned due to insufficient funds in the current account, due to an unjustified objection by the account holder or due to the expiry of the current account, you will be in default even without a separate reminder, unless the return debit is the result of circumstances for which you are not responsible.
The costs charged by your credit institution to TeamBank AG for a returned direct debit for which you are responsible may be claimed by TeamBank AG from you as damages and must be reimbursed by you . You reserve the right to prove that TeamBank AG has incurred a lower loss or no loss at all .
If you are in default, TeamBank AG is entitled to charge a reasonable reminder fee or default interest of five percentage points above the respective base rate of the European Central Bank for each reminder.
Due to the high costs associated with a returned direct debit, we ask you not to object to the SEPA direct debit in the event of a cancellation of the purchase contract, a return or a complaint. In these cases, the payment will be reversed in agreement with us by transferring back the corresponding amount or by issuing a credit note.
4. Dispute over goods
If you wish to assert objections, defences or other counter-rights with regard to the purchase price claim , you must declare this to us as the merchant. TeamBank is only responsible for the provision of the easyCredit invoice payment option, but not for the processing of complaints relating to the purchase contract
Cash payment on collection
You pay the invoice amount in cash on collection.
8. Warranty and guarantees
Cash payment on collection
You pay the invoice amount in cash on collection.
6. Retention of title
The goods remain our property until full payment has been received.
7. Transport damage
If goods are delivered with obvious transport damage, please complain about such defects to the deliverer as soon as possible and contact us immediately. The failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, you will help us tobe able to assert our own claims against the carrier or the transport insurance company.
The statutory liability for defects applies. Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.
Customer service: You can reach our customer service at +49 36601 90 99 95 during the opening hours of Monday to Friday from 08:00 to 16:00.
9. Liability
We are always liable without limitation for claims based on damage caused by us, our legal representatives or vicarious agents
- in the event of injury to life, limb or health,
- in the event of wilful or grossly negligent breach of duty,
- in the case of guarantee promises, if agreed, or
- insofar as the scope of application of the Product Liability Act is opened.
- in the event of wilful or grossly negligent breach of duty,
- in the case of guarantee promises, if agreed, or
- insofar as the scope of application of the Product Liability Act is opened.
In the event of a breach of material contractual obligations, the fulfilment of which is essential for the proper performance of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, our legal representatives or vicarious agents, liability shall be limited in amount to the damage foreseeable at the time of conclusion of the contract , the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.
10. Code of Conduct
We have submitted to the following codes of conduct: Trusted Shops Quality Criteriahttp://www.trustedshops.com/tsdocument/
TS_QUALITY_CRITERIA_en.pdf
11. Dispute resolution
The European Commission provides a platform for online dispute resolution (OS), which you can find here https://ec.europa.eu/consumers/odr/.Consumers have the option of using this platform to resolve their disputes. Dispute resolution procedures via the ODR platform are generally expected to take up to 90 days. However, in the event of a dispute, you can also oblige us to participate in the independent arbitration proceedings of Verbraucherschutzstelle e.V. Niedersachsen, which you can initiate free of charge by sending an informal email to at [email protected]. This procedure should normally be concluded within 5 working days.